Here are some common questions about City Nites.

What is a serviced apartment?

Serviced apartments are self-catered living spaces comprising of at least one bedroom, lounge, kitchen or kitchenette, and are typically similar to residential apartments. Serviced means that the apartment will come with all the essential needs from Towels, linen, crockery and all the things to make it feel like home. The apartment will be cleaned and fresh towels and linen will be changed at least once a week by the cleaners. They are perfect for both short and long stays, as they offer the ability to cater for yourself and at least three times more space than the average hotel room.

What kitchen equipment will I find in my serviced apartment?

Although the amount and variety of equipment might vary, a serviced apartment will typically provide: a cooker with hob and oven, microwave, toaster, kettle, cafetiere, crockery & cooking utensils, plates, pans, pots, cups and glasses. Should you require any other piece of equipment, please request it in your booking.

What can I expect in my apartment?

All apartments will have a fully equipped kitchen, a TV with Freeview, Wi-Fi, fresh towels, Bed linen, washing machines as a minimum.

What about internet access?

All our apartments have Wi-Fi access. We do cannot guarantee download speed as the Wifi is supplied by a third party company.

How do I check-in to my apartment?

We have a traditional hotel-like check in, with a reception area were you will be looked after by the Reception Team. You will require ID upon check-in, as well as a deposit. The deposit depends on if you booked with a third party or Direct. All Third party booking have to pay a deposit. If you book with us directly you will not have to pay a Deposit from Sunday – Thursday. A Deposit is required on Friday & Saturday. Exception to the rule is Event days and Bank Holiday weekends where a deposit will be asked for.

What if I need an early check-in?

Serviced apartments tend to have a later check-in time than your average hotel. This is because apartments take longer to be cleaned as they are larger. If you do require early check-in, you should be aware that there is a charge and it needs to be requested in advance as well as it is subject to availability. We will be happy to hold on to your suitcases and bags if we have the space available.

What should I do if I have a problem on arrival or during my stay?

Our direct number is 0203 053 3333. When completing your booking, you will be provided with the contact details of the property.

What time can I check-out?

Check-out time is 11 am and it can be done by the express checkout boxes which can be find at the entrances of each block.

What if I need a late check-out?

We do offer late checkout at an extra charge of £10 per hour until 2 pm. It is subject to availability, but will need to be requested on Check in.

What is the pet policy in serviced apartments?

Our Pet Policy is that we allow small dogs. there is an extra charge for this as well as an apartment with a Balcony has to be booked.

Can I smoke in my apartment?

All apartments are non-smoking, and will kindly ask you to respect the facilities you are using and smoke in a designated area which our outside the apartment block entrances.

Can I smoke if my apartment has a Juliet balcony?

Unfortunately No. A Juliet balcony is not classed as being able to provide you with an outdoor area for smoking, and does not prevent smoke or ash for entering the apartment.

Can I cancel my booking by contacting the property myself?

Should you need to cancel your booking, the process must be done through how you booked. If you booked through a Third party you will be required to contact them. If you booked Directly with us, please contact the reservations team to cancel your booking. If you have booked an AP rate we can not cancel the booking as per the T&C’s.

How do I amend my reservation?

If you need to make changes to your booking and you booked directly please contact the reservations team who look after you. If you booked with a third party you will have to contact them to make any amendments.

Is there a minimum length of time that I have to book for?

We accept 1 nite stays to as many as you need. Please contact the reservations team who will be able to help you.

Is it possible for me to view an apartment before I make a reservation?

We accept viewings of the apartment but is subject to availability. Please give us as much notice as possible. To arrange a viewing, please contact us on 0203 053 3333

Are there service costs on top of the booking price, if I book with you?

Absolutely Not. The final price our team will quote you will not include any service charges for our guests.

Do I have to pay a deposit?

When making your booking Directly we do not charge a deposit Sunday – Thursday, you will be required to pay one on Friday and Saturday. We do have exceptions to the rules which is events, Bank Holidays and groups.

If you book with a Third Party there will be a Deposit of £250 asked for at all times.

How are your rates so competitive?

We benefit of the Rate Paritif service, which ensures we are able to match your stays, but if book directly will will be able to give you priority on checkin and late checkouts.

What’s included in the cost of my serviced apartment?

Depending of your needs and requirements, the cost of your booking and what it includes can vary from the apartment rate only, to extra cleaning, breakfast options, bed twinning or concierge services. Typically, included in the apartment’s price are weekly cleaning and linen change and all bills.